Position Overview:

The Technical Service Representative is responsible for providing the highest level of customer support through the Technical Support Hotline for SMA America. The Technical Service Representative reports directly to the Service Line Manager.


Essential Responsibilities:

• Maintains the technical support hotline, establishes core hours of coverage and uses communication skills to provide customer support to users, installers and customers of SMA.
• Creates documentation for publication in document- and web-based media, describing common technical issues and solutions, and as necessary to create technical field reports.
• Provides technical training to internal personnel on the technical aspects of SMA’s product line, and develops training materials.
• Provides support to the Sales and Marketing departments by serving as an SMA products generalist, and building familiarity with competitors’ products.


Qualifications:
• An associate’s degree is required.
• A four year degree in a technology-related field is preferred.
• Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
• NABCEP certification is a plus.
• Must be fluent in the English language.
• Requires good verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Requires good analytical and problem-solving abilities.


Compensation and Benefits:

• Competitive salary, commensurate with experience.
• Complete benefits package, including medical/dental/vision insurance.


To apply: Please follow this link and apply on our website at:
http://www.sma-america.com/en_US/company/jobs-and-careers.html